Division of Emergency Management Enterprise Solution
What is DEMES?
DEMES (formerly known as Salesforce) modernizes and digitizes FDEM's forms and processes, enabling us to operate with greater speed, utilize grant funding more efficiently, and deliver an enhanced user-friendly navigation experience for our agencies, partners, and internal staff.
What has changed?
Since 2022, FDEM has been actively transitioning paper-based forms and processes to the new digital functionality within DEMES. Targeted FDEM functions have successfully migrated, with ongoing plans for enhancements each year. Users have reported benefits including faster processing times, reduced workload through pre-populated data fields, improved data accuracy through stronger quality controls, and an enhanced user interface.
The application period for this program is closed.
Questions regarding the Electric Grid Enhancement and Resiliency Grant should be directed to Berenice Hernandez: Berenice.Hernandez@em.myflorida.com
- FAQ
- Job Aid: How to Register for the Grants Management Portal
- Job Aid: How to Register for the Vendor Portal
- Questions: Email DEMES.Support@em.myflorida.com.
The information below is used for Gray-Sky Emergency Procurement and Invoicing related to services provided during a State Emergency Response Team (SERT) activation. Please refer to the Procurement site for additional information or guidance on blue-sky vendor procurement.
The application periods for these programs are closed.
2023/2024 Legislative Appropriations Program (Hurricane Ian & Nicole)
- Application Reference Guide
- PowerPoint Presentation
- 2023/2024 Hurricane Legislative Appropriation Program - Q&A
Legislative Appropriations Program for Hurricane Idalia
-
- FAQ
- Job Aid: State Agency Event Cost Tracking
- Webinar Recording
- Webinar Presentation
- Questions: Email the FDEM Finance team at EOC-ChiefFinance@em.myflorida.com.
Training & FAQ
- Webinar Recording
- FAQ: Mutual Aid Portal
Job Aids
- SMAA Reimbursement Guide
- NEW: Mutual Aid Process Manual
- NEW: User Guide for Cloning an Existing RSA, Adding Variable Rates, & Using Fringe Calculator
- Job Aid: Mutual Aid Portal Overview
- Update Agency and Contacts Information
- Create a Resource Support Agreement (RSA) for a Mission
- Sign an RSA
- Amend RSA
- Create & Submit a Claim
- SMAA Submission Process
Videos
- Resource Support Agreement (Cost Estimate) Tutorial
- Mutual Aid Claim (Reimbursement) Tutorial
- How to add Backfill to a Claim
- How to add New Contacts to a Claim
- How to Amend a Resource Support Agreement
- NEW: Adding Variable Rates, & Using Fringe Calculator
- NEW: Cloning an Existing RSA for Use on a Future Mission
Contacts
Support is available directly in DEMES so users no longer need to email FDEM for assistance. Take advantage of these support offerings, including:
- Find answers to your questions by using the Chatbot or searching the knowledge base (FAQ tab)
- Submit a case through the FAQ tab and your FDEM representative will help resolve your issue
The information below is for Resource Management when the State Emergency Response Team (SERT) is activated and should only be used when instructed. Please refer to the SERT webpage for additional information or guidance.
