​Surfside Recovery - Miami-Dade County

Surfside Family Assistance (miamidade.gov)

Family Assistance

• Affected families and individuals may seek assistance or information by calling the Family Assistance Line at (877) 777-4066 or emailing SurfsideFAC@miamidade.gov

Alert System

A centralized alert system has been created to provide updates and access to resources for families and individuals who have been displaced due to the Surfside Building Collapse.

• Register at SurfsideFamilies.com or call 833-930-3701.
  
  
• Agents are available in English and Spanish and will contact individuals who have registered with the alert system.

Local Officials

Get up-to-date information from local officials responding on-scene.

• Miami-Dade Fire Rescue
  • Twitter – @MiamiDadeFire
  • Facebook – @MiamiDadeFireRescue
    
    
• Miami-Dade County Emergency Management
  • Twitter – @MiamiDadeEM
  • Facebook – @MiamiDadeCountyEM
    
    
• Miami-Dade Police Department
  • Twitter and Facebook – @MiamiDadePD

Florida Department of Economic Opportunity

• The U.S. Small Business Administration (SBA) has approved an Administrative Declaration for Miami-Dade, Broward, Collier and Monroe counties, which provides Economic Injury Disaster Loans, Business Physical Disaster Loans and Home Disaster Loans to eligible individuals and businesses impacted by the Surfside Building Collapse. Applicants may apply online using the Electronic Loan Application through the SBA's secure website at SBA.gov. 
• At the direction of Governor DeSantis, the Florida Department of Economic Opportunity activated Florida’s Emergency Bridge Loan program to support small businesses in Miami-Dade County directly impacted by the Surfside Building Collapse. The application period opened July 9 and is available until August 9. Business impacted by the collapse can apply online here. Individuals can call (833) 832-4494 or find more information here

Volunteer Organizations

Volunteer Florida partners and local organizations in the Miami-Dade Area are already on the ground providing services directly to individuals affected by the Surfside Building Collapse.

These organizations and services include:

• • • SurfsideAssistance.com
      • Impacted individuals with unmet needs can create an account and apply for assistance.
      •  Organizations and individuals making charitable donations more than $5,000 in cash/value can create an account and complete the Donor/Provider Registration form
    • SupportSurfside.org
    • Local organizations, including: The Miami Foundation, The Coral Gables Community Foundation, The Miami Heat Foundation and The Key Biscayne Foundation are accepting monetary donations to directly support affected individuals through a collaboratively launched hardship fund.
      
      
    • Neighbors4Neighbors
      
      
      • In collaboration with the City of Surfside and Miami-Dade’s long-term disaster recovery group F.R.I.E.N.D. (Florida Regional Interfaith/Inter-Agency Emergency Network for Disasters), Neighbors4Neighbors has launched the Surfside Building Collapse Fund with the goal of assisting victims and their families with unforeseen costs and those not covered by insurance.
        
        
    • The Shul Jewish Community Center
      
      
      • In response to the partial building collapse in Surfside, The Shul of Bal Harbour has created a central fund to be dispersed as needed directly to the victims and families.
        
        
    • United Way of Miami
      • To support and assist affected families with their short and long-term needs created by this unexpected tragedy, please make a donation to Operation Helping Hands at the above link.
      • To join emergency response volunteers who are available to be deployed if needed, register at VolunteerMiami.org.

Mental Health Resources

• Surfside Strength
  • Emotional support and assistance for Surfside Building Collapse survivors, families and first responders
• Emotional Support Hotline
  • Call (833) 848-1762
  • A free grief counseling hotline provided by Florida Blue, in partnership with New Directions Behavioral Health
  • Available in English and Spanish, 24/7
• Disaster Distress Helpline
  • Call or text +1 (800) 985-5990
  • Available in English and Spanish, 24/7
    
    
• Florida 211
  • Call 2-1-1
  • Available 24/7
    
    
• Crisis Text Line
  • Text HELLO to 741741
  • Available 24/7
    
    

Information for Volunteers

• Volunteers should never self-deploy. This may:
  
  
  • Cause logistical difficulties for government and voluntary organizations,
  • Increase work for first-responders or
  • Create additional risks if individuals do not have appropriate training.
    
    
• “CASH, CONFIRM, CONNECT”: Floridians who would like to contribute to the recovery of the Surfside Building Collapse should adhere to this guidance.
  
  
  • Cash: Cash is the most flexible and effective form of donation. Two main funds have been launched by established, local organizations to receive monetary donations: SupportSurfside.org and Neighbors4Neighbors.org/SurfsideFund
    
    
  • Confirm: If not donating cash, individuals should confirm that there is a legitimate need before collecting items and material donations. We also encourage volunteers to affiliate with established organizations and ensure that they are needed before visiting impacted areas. 
    
    
  • Connect: Volunteers are a critical part of disaster response and recovery. Qualifying organizations and local Floridians can utilize Volunteer Connect for opportunities: VolunteerFlorida.org